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Sorry for the poor title. The little knob thing that you hang the string on in the boot that keeps the back felt panel thing in place (and lifts the panel thing when the boot opens)... whats it called? one has fallen off and i want to replace it but havent a clue what to look up lol

Hello, Can anyone tell what direction i need to turn my key to open my boot? It doesnt open either way, and pressing the key makes no sound or shows any sign of doing anything boot related. I tried the key, clockwise and anticlockwise, but if i knew which direction was correct i could apply a...