Longyear
New member
Holiways Ford - Durham
I initially fired off 4 email enquiries late one Sunday night, to several garages, enquiring about a full cam belt kit change, for me Puma 1.7. (Some Ford Dealers, some independents).
3 of the 4 emails failed to receive any reply... :roll:
By mid-monday morning I had a reply from Holiways, with a quote for £341 inc, for a full cam belt kit change (including tensioner, bolts, cam cover gasket, etc + additional aux belt change).
During discussions by email, it became apparant that the gent I was talking to was the Service Manager of Holiways Newton Ayecliffe, but I had stated in my original email that I wanted the work done at Holiways Durham, my local branch.
I expected to be 'handed off' but instead, Jeff offered to fully arrange the booking with the Durham Branch ........ a nice touch.
On the day, the car was picked up at 08:30 (exactly as arranged) by a pleasant & friendly gent (not a young lad driving my car, as I was dreading lol!). I got a call later in the day to ask if I wanted my water pump changed while the engine was stripped down. I politely declined and the service manager was not pushy.
The car was delivered back home at 17:45.
A tad expensive (as we all expect from a Ford Main Dealer), but a reliable, knowledgeable and friendly service - worth paying for.
Cheers.
I initially fired off 4 email enquiries late one Sunday night, to several garages, enquiring about a full cam belt kit change, for me Puma 1.7. (Some Ford Dealers, some independents).
3 of the 4 emails failed to receive any reply... :roll:
By mid-monday morning I had a reply from Holiways, with a quote for £341 inc, for a full cam belt kit change (including tensioner, bolts, cam cover gasket, etc + additional aux belt change).
During discussions by email, it became apparant that the gent I was talking to was the Service Manager of Holiways Newton Ayecliffe, but I had stated in my original email that I wanted the work done at Holiways Durham, my local branch.
I expected to be 'handed off' but instead, Jeff offered to fully arrange the booking with the Durham Branch ........ a nice touch.
On the day, the car was picked up at 08:30 (exactly as arranged) by a pleasant & friendly gent (not a young lad driving my car, as I was dreading lol!). I got a call later in the day to ask if I wanted my water pump changed while the engine was stripped down. I politely declined and the service manager was not pushy.
The car was delivered back home at 17:45.
A tad expensive (as we all expect from a Ford Main Dealer), but a reliable, knowledgeable and friendly service - worth paying for.
Cheers.
sounds like nice service. It still amazes me that people advertise contact emails and then don't monitor or reply!? Might as well create an auto-response saying "If you don't call us we don't want your business"
