PumaJay
Active member
Right where do i start!
Ordered 2 of there CL2 rear cages almost 6 weeks ago now for mine and a friends track cars, several phone calls later and i still havent recieved them.
At first order it was 10-15 days for build and delivery, no problem! 3 weeks later and nothing, called and was told the order was never processed, order processed and was told id have them with in 10 days.
Still no roll cages!.. so another phone call and i was told they would be built and ready for despatch on monday 11th and should be delivered by wednesday the 13th, guess what... NO ROLL CAGES.
Rang them 3 times today and no one seemed to know what i was on about, even spoke to the same person twice and they couldnt remember the conversation from only a couple of hours ago.
Now i dont mind delays, i just dont like being lied to, if was going to take another 3 weeks i wouldnt care aslong as they told me just dont keep fobbing me off with 5 working days.
Got a phone call at 4:45pm today and was told the order hadnt been processed and they were not on the manufacturing list, best they can do is...10-15 working days... ive been here before, genuinely felt like i banging my head agaisnt a brick wall :banghead:
The worst part now is we've got a clio in bits ready for the roll cage that should of arrived yesterday and is booked in for a full respray on saturday, now not going to happen.
Now i understand that mistakes can and will happen... but surely not to this extent? Has anyone else experienced such issues with them? From what i knew they are a leading company in roll cage design and manufacture.
Im now left with 2 cars without roll cages taking up space in a workshop and the next option is another cage supplier, best i can find is a safety devies one for my puma and an OMP one for the clio, which works out at £850 for the two...£250 more than the custom cages ones which were £600 inc harness bar for the pair, would i be right to seek compensation from custom cages to pay the extra?
Ordered 2 of there CL2 rear cages almost 6 weeks ago now for mine and a friends track cars, several phone calls later and i still havent recieved them.
At first order it was 10-15 days for build and delivery, no problem! 3 weeks later and nothing, called and was told the order was never processed, order processed and was told id have them with in 10 days.
Still no roll cages!.. so another phone call and i was told they would be built and ready for despatch on monday 11th and should be delivered by wednesday the 13th, guess what... NO ROLL CAGES.
Rang them 3 times today and no one seemed to know what i was on about, even spoke to the same person twice and they couldnt remember the conversation from only a couple of hours ago.
Now i dont mind delays, i just dont like being lied to, if was going to take another 3 weeks i wouldnt care aslong as they told me just dont keep fobbing me off with 5 working days.
Got a phone call at 4:45pm today and was told the order hadnt been processed and they were not on the manufacturing list, best they can do is...10-15 working days... ive been here before, genuinely felt like i banging my head agaisnt a brick wall :banghead:
The worst part now is we've got a clio in bits ready for the roll cage that should of arrived yesterday and is booked in for a full respray on saturday, now not going to happen.
Now i understand that mistakes can and will happen... but surely not to this extent? Has anyone else experienced such issues with them? From what i knew they are a leading company in roll cage design and manufacture.
Im now left with 2 cars without roll cages taking up space in a workshop and the next option is another cage supplier, best i can find is a safety devies one for my puma and an OMP one for the clio, which works out at £850 for the two...£250 more than the custom cages ones which were £600 inc harness bar for the pair, would i be right to seek compensation from custom cages to pay the extra?