If any of you ever have the misfortune to have to deal with DWP (dept of works/pensions) be warned, you will lose days of your life doing nothing whilst waiting for them to act, since 30/11 we have been waiting for them to perform a "simple" change from one benefit to another, this has involved 8 phone calls (average time on hold 40mins) requests for more info which they neglected to tell us they needed!!!, promised call backs that never happened (two this week) :evil:
All this has led to us having no benefit payments over Christmas (since 08/12) and now of course they are about to close for New Year!!!!
Before anybody jumps in and says "get a job" both my wife and myself have part-time jobs but wife is unable to work full time due to long term illness, hence the benefits
Since October this year DWP have made 12 mistakes on this claim, some of which went unnoticed and were not acted on or followed up by DWP until I called, they merely sat on them and did nothing.
If DWP was a business they would not last a week.
Final straw was our local MP telling us "you need to follow proper procedure before I can step in" that procedure involves a formal complaint letter, which I did in Feb this year...DWP ignored it!!!!
Sorry guys, rant over (I am also now waiting a call back, second one today as first one never happened!) :evil: